Service Providers in telecommunication sector have been charged to educate consumers about data usage and billing in order to ensure their subscribers make informed decisions.
The Executive Commissioner stakeholders Management, Nigerian Communications Commission, Mr. Adeleke Adewolu made the submission at the first virtual Telecom Consumer Parliament.
Mr. Adewolu who observed that COVID-19 pandemic had brought about unprecedented increase in consumer demand also stressed the need for service providers to improve their network capacity.
The Executive Commissioner whose presentations focused on THEME : “IMPACT OF COVID-19 ON TELECOM SERVICE DELIVERY” expressed worry over numerous complaints the Commission received from consumers, and submitted that there was a widening gap between the consumer quality of experience and the quality of service provided
While acknowledging challenges affecting quality of service such as outages due to fibre cuts from road construction, vandalisation and theft of telecommunications site equipment, Outages due to denial of access to site for operators’ field engineers, incidences of equipment theft. Inaccessibility to BTS sites for repairs, maintenance and fueling of generators, Mr. Adewolu urged Nigerians to protect telecom infrastructure in their domains