The National Information Technology Development Agency, NITDA, has designed a consumer forum meant to help citizens express their grievances as it relates to indigenous IT product and services.
The Director General of NITDA Mallam Kashifu Inuwa Abdullahi represented by Dr Usman Gambo Abdullahi, Director IT Infrastructure Solutions, NITDA stated this at a Webinar with theme: “Virtual Digital Services Consumer Protection Forum”, where a Draft Framework on Alternative Dispute Resolution for the ICT Sector was presented for review.
He said the forum is very critical to the success of NITDA’s strategy which is aimed at building qualitative indigenous content for consumption in the ICT sector.
Mallam Abdullahi stated that the multiple complaints and quality of ICT products and services has lead to the conceptualisation of the consumer forum as well as drafting the alternative dispute resolution in ICT framework.
He expressed concern that leaving such issues unattended will lead to lack of confidence in local ICT products and services, which in turn attract to very low patronage and job losses.
Mallam Abdullahi maintained that NITDA’s aim is to protect digital products and services for consumers while also encouraging Nigerians to buy made in Nigeria ICT products.
He noted that during Coronavirus pandemic, NITDA has been playing its role in ensuring that it maximizes opportunities embedded in the challenges posed by the pandemic.
Earlier in his remark, Mr Olayinka Adejube, Director Standards Guidelines and Frameworks said the event was for service consumers and digital service providers to interact on possible ways of improvement.